I have always been concerned about the presentation of the returned product must be preserved, as well as its consumer qualities;the buyer has documents or other evidence of the completed purchase.
If these requirements are not met, the seller has the right not to process the return.
The responsibilities of a remote seller, as prescribed
- Easily process returns of jewelry, complex country email list equipment and vehicles, even if the customer has no complaints about the quality.
- As soon as the client has submitted a purchase request, send him a confirmation of the transaction (this is specified in paragraph 14 of the Rules). The confirmation must indicate the order number or something else with which the client can obtain information about the purchase and sale agreement and study all its points.
It is worth considering that Rospotrebnadzor
recently issued clarifications to the new rules key aspects and recommendations for the sale of certain types of goods. The clarifications state that the seller, at his discretion, has the right to include restrictions on the receipt of purchases by third parties in the purchase and sale agreement. In particular, this is justified in cases of purchasing expensive goods. From the point of view of developing loyalty, this is a very correct measure, from which both parties to the transaction benefit.
There is another rule regarding delivery:
New requirements for peddling
Here, it is worth noting, sellers received a number of concessions, and the obligations increased significantly less. Here are the opportunities that sellers received:
- Publishing price lists is not mandatory.It is possible to sell audio and video recordings, phonograms, computer software, which, in particular, allows you to operate under a more favorable taxation scheme permitted for the door-to-door sales format (PSN, for example).
As for the new requirements, paragraph 7 executive list requires the mandatory presence of consumer packaging for certain types of goods.
How to achieve multiple growth in traffic and sales from your website?
the issue of moving to a fundamentally new level. So that the indicators would grow not by 2 or 3 times, but by several orders of magnitude. From a thousand visits to ten thousand or from ten