Communication must occupy a priority place in transport and logistics companies if they want to satisfy the expectations of customers and suppliers and optimize their resources. It is essential to keep stakeholders informed throughout the supply chain and provide them with access to the right information at the right time. Mobile messaging channels, such as SMS, WhatsApp and RCS , allow transport and logistics companies to communicate quickly, easily and reliably with all parties.
that mobile messaging offers and how it can improve the customer experience in the transport and logistics sector.
Improve customer experience with mobile messaging
Streamlines communication between company and client
Give top priority to customers, increasing satisfaction and overall experience
Improve internal productivity
1. Streamlines communication Dominican Republic Phone Number List and client
With open rates of up to 99% and response rates of up to 60%, text messages don’t easily go unnoticed. For this reason alone, SMS, RCS and WhatsApp Business are ideal channels for sending quick updates such as delivery dates and times, availability of a product, changes in delivery/pickup, new jobs, etc.
Dare to take these updates to the next level by incorporating rich messaging:
Send links to personalized, branded landing pages via SMS. Not only can you customize the URL, but you can also add call-to-action buttons, images, videos, and much more.
WhatsApp and RCS have a built-in feature to send rich multimedia Namibia Phone Number List otifications. Take advantage of corporate business profiles, two-way chats, read receipts, interactive multimedia messages, and more.
